Operating Policies & Procedures Manual for Medical Practices, 3rd edition
Elizabeth Woodcock, MBA, FACMPE, CPC, and Bette Warn, CMPE

With the advent of natural disasters, declining reimbursement, and more diverse patient populations, the need for specialized medical practice policies and processes has never been greater. The third edition of MGMA’s top seller, Operating Policies and Procedures Manual for Medical Practices, is easy-to-use and complete with customizable policies and procedures designed exclusively for medical practice administrators and managers.

This popular best seller is an easy-to-use manual complete with customizable medical office policies and procedures designed for immediate use by practice administrators and managers. From disaster planning, disruptive physicians, on-call management and patient flow to claims rejections and Internet security, every practice needs well-defined and painless-to-implement medical office policies and procedures. It’s easy when you use this handy reference tool.

Covering more than 100 of today’s most pressing events, this manual helps practice administrators and managers set procedures and policies for managing operational, financial, and risk issues, as well as personnel, disaster planning, and exposure control.

Chapters include:

• Personnel
• Scheduling
• Billing
• Medical records and transcription
• Clinical care
• Compliance and risk management
• Information systems
• Financial management
• Materials management